Privacy Policy
Last updated: [Date: 15 June 2026]
PCD Suites Pvt. Ltd. ("PCD Suites", "we", "us", or "our") operates the PCD Suites website and mobile application (collectively, the "Service") — a pharma sales and field-force management platform built for pharmaceutical companies, distributors, retailers, and Medical Representatives (MRs). This Privacy Policy explains how we collect, use, store, and protect your information when you use our Service.
By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect the following types of information:
Account & contact information — name, email address, phone number, company name, designation, and login credentials provided during registration or onboarding.
Field-force & operational data — data entered by you or your team while using the Service, including order records, product catalogues, schemes and pricing, attendance, daily journey plans, sales reports, and expense entries.
Third-party records you add — information about doctors, hospitals, chemists, and distributors that your team enters into the Service (such as names, specialisation, location, visit history, and order history).
Location data — when GPS-based check-in and field tracking features are used, we collect the device's real-time location to verify visits and attendance.
Device & usage information — device type, operating system, IP address, app version, log data, and how you interact with the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service;
- Enable order management, MR tracking, reporting, and analytics features;
- Verify field activity, attendance, and location-based check-ins;
- Communicate with you about your account, updates, support, and service-related notices;
- Improve and personalise the Service and develop new features;
- Detect, prevent, and address technical issues, fraud, or misuse;
- Comply with applicable legal and regulatory obligations.
3. How We Share Information
We do not sell your personal information. We may share information only in these situations:
- Within your organisation, data is accessible to authorised users in your company (e.g. managers can view their MR team's activity).
- Service providers — trusted third parties (such as hosting, cloud storage, analytics, and payment processors) who process data on our behalf under confidentiality obligations.
- Legal requirements — when required by law, court order, or government authority, or to protect our rights, safety, and property.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
4. Data Storage & Security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data, subject to applicable legal and contractual requirements.
6. Your Rights
Subject to applicable law (including India's Digital Personal Data Protection Act, 2023, where relevant), you may have the right to access, correct, update, or request deletion of your personal data, and to withdraw consent. To exercise these rights, contact us using the details in Section 10.
Note for company accounts: Where your organisation controls the data you enter (e.g. doctor/chemist records), requests should typically be directed to your organisation, which acts as the data controller.
7. Cookies & Tracking
Our website may use cookies and similar technologies to remember preferences, analyse traffic, and improve user experience. You can control cookies through your browser settings, though disabling them may affect some features.
8. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
9. Children's Privacy
The Service is intended for business and professional use and is not directed to individuals under the age of 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Phone Number: +91 60008-10002
PCD Suites Pvt. Ltd. Showroom NO. A-303, A-304, TOWN-A, AK Trade Centre, Ambala Chandigarh Road, Mohali, SAS Nagar, Punjab, 140603